Why this role exists
HireAligned helps companies avoid costly mis-hires by measuring and maintaining real culture alignment—not aspirational values. As our Customer Success Manager, your job is simple in theory and meaningful in practice:
Make customers successful using HireAligned—and help them see culture as a measurable, actionable advantage.
You will be the primary owner of customer outcomes, adoption, and long-term retention.
What success looks like (outcomes)
Within your first 6–9 months, you will:
- Own onboarding for new customers so they launch confidently and quickly
- Ensure customers regularly run team and candidate assessments
- Help customers understand and act on culture insights
- Drive high product adoption and retention
- Identify upsell and expansion opportunities through genuine value
- Become a trusted advisor to hiring managers and founders
- Reduce churn by proactively addressing confusion, friction, or misalignment
- Capture customer insights that directly inform product improvements
What you’ll actually do
- Onboard new customers via live calls and async guidance
- Proactively check in with customers to ensure adoption and clarity
- Translate HireAligned’s insights into plain-language recommendations
- Help customers interpret culture benchmarks and hiring signals
- Respond to customer questions via email, Slack, and calls
- Partner with Sales and Product to close feedback loops
- Identify patterns in customer success and failure—and act on them
- Create light documentation, playbooks, and best practices over time
Who you are
You’re likely a strong fit if you:
- Love helping people connect tools to outcomes
- Can explain complex ideas in a calm, human way
- Care deeply about culture, values, and alignment
- Are comfortable working directly with founders and executives
- Thrive in early-stage environments where things are still evolving
- Take ownership instead of waiting for perfect processes
- Can balance empathy with accountability
Experience that helps (but isn’t rigid)
- 2–5 years in Customer Success, Account Management, or Client Services
- Experience working with B2B SaaS customers
- Comfort working with hiring managers, founders, or HR leaders
- Bonus: background in leadership development, coaching, or recruiting
What we value at HireAligned
- Integrity: We tell the truth—even when it’s uncomfortable
- Abundance: We believe great teams are built, not hoarded
- Clarity: Confusion kills trust—clarity creates momentum
- Ownership: We do what needs doing
Why HireAligned
- Early-stage company with real traction and real customers
- Direct impact on how companies hire and build teams
- Close collaboration with the founder and product team
- Opportunity to shape how Customer Success is done from the ground up
